Building a Collaborative Team: How to Encourage Cross-functional Cooperation and Improve Results

Share This Page To:

In today’s fast-paced and competitive business environment, organizations need to build teams that can work collaboratively and efficiently across different functions. A collaborative team is one that brings together individuals from various departments or areas of expertise to work together towards a common goal. In this article, we will discuss five main ways to encourage cross-functional cooperation and improve results.

Encouraging Communication and Openness

Effective communication is the foundation of any successful collaboration. Encouraging communication and openness among team members can foster trust and respect, leading to improved teamwork and better results. Teams should establish regular communication channels, such as daily or weekly meetings, to discuss progress, challenges, and solutions. Additionally, team members should feel comfortable sharing their ideas, opinions, and concerns with the team without fear of judgment.

Accenture Indonesia is a prime example of a company that promotes communication and openness. The leadership team conducts listening sessions with employees to hear their feedback on what is working and what can be further improved in their day-to-day work environment. They discuss follow-up action, and within three months, employees’ feedback is sought to ensure that the actions implemented have made a positive difference. This year, it launched its 30| 30 Conversations where team leaders and supervisors have one-on-one check-ins with each team member for 30 minutes, every 30 days. They are provided with a toolkit including a list of questions about expectations, development, feedback and growth, inclusion, recognition, strengths, and how to support their staff. Its efforts to create touch points to connect with and listen to employees enable line leaders and senior management to keep a pulse on the workforce, and quickly follow up on opportunity areas.

Defining Clear Goals and Roles

Clear and well-defined goals and roles are essential to building a collaborative team. Teams should define their objectives, timelines, and expected outcomes at the outset of the project. Additionally, each team member should understand their specific roles and responsibilities, as well as those of their colleagues. This clarity helps to avoid confusion, conflicts, and missed deadlines and ensures that everyone is working towards the same goals.

Providing Opportunities for Skill Development

Providing opportunities for skill development is another effective way to encourage cross-functional cooperation. Organizations should invest in training programs that enhance team members’ skills and knowledge, especially those relevant to the project at hand. Additionally, team members should be encouraged to share their expertise and teach others on the team. This cross-functional training not only enhances the team’s capabilities but also promotes a culture of learning and continuous improvement.

Recognizing and Celebrating Successes

Celebrating successes is crucial to building a collaborative team. Teams should celebrate their achievements, whether big or small, to acknowledge the team’s hard work and dedication. Celebrating success promotes team morale, encourages teamwork, and inspires the team to continue working together towards achieving their goals. Organizations should also recognize individual contributions and reward team members for their efforts and accomplishments.

Resolving Conflicts Constructively

Conflicts are inevitable in any collaborative team, but it is how teams handle conflicts that determine their success. Teams should approach conflicts constructively and work towards finding solutions that benefit everyone involved. Conflicts should be resolved through open communication, active listening, and a willingness to compromise. Additionally, teams should establish protocols and processes for handling conflicts to ensure that they are addressed promptly and fairly.

In conclusion, building a collaborative team is essential to achieving success in today’s business environment. Encouraging communication and openness, defining clear goals and roles, providing opportunities for skill development, recognizing and celebrating successes, and resolving conflicts constructively are key to fostering cross-functional cooperation and improving results. By investing in team collaboration, organizations can improve their performance, enhance their reputation, and achieve long-term success.

Want to tell the world that your company has a great workplace culture? Find out how you can earn Great Place To Work Certification™️ here.

Get your Company Certified

Certification is affordable, easy, and can be completed in as few as three weeks.


To be eligible for the World’s Best Workplaces list, a company must apply and be named to a minimum of 5 national Best Workplaces lists within our current 58 countries, have 5,000 employees or more worldwide, and at least 40% of the company’s workforce (or 5,000 employees) must be based outside of the home country. Extra points are given based on the number of countries where a company surveys employees with the Great Place to Work Trust Index©, and the percentage of a company’s workforce represented by all Great Place to Work surveys globally. Candidates for the 2017 Worlds Best Workplaces list will have appeared on national workplaces lists published in September 2016 through August 2017.